1. Information We Collect
We collect personal information you provide—such as name, email, address, government-issued ID, and payment details—when creating your account or completing Know Your Customer (KYC) verification. We also gather transactional data, trading history, wallet addresses, and device/browser usage. Technical metadata like IP addresses, geolocation, and cookies are captured to optimize service delivery.
In addition, aggregated, anonymized usage data may be collected for analytics, system improvements, and behavioral modelling to enhance our AI trading platform. This data does not personally identify any user.
2. How We Use Your Data
We use your information to operate and improve our services—verifying identity, processing transactions, detecting fraud, ensuring compliance, providing customer support, and delivering AI-powered trading insights. Your data is also used for personalized user experience, security monitoring, and internal auditing.
With your consent, we may send promotional communications via email or push notifications. You may opt out of these at any time.
3. Cookies & Tracking
BitFidelity uses essential, functional, analytical, and advertising cookies to provide and improve our services. These help maintain sessions, store preferences, and understand platform usage. Third‑party analytics (e.g., Google Analytics) may be used to improve performance and detect issues.
You can manage or disable most cookies through your browser settings, but note this may impact your user experience.
4. Sharing with Third Parties
We may share your data with:
- Service Providers: For payment processing, identity verification, email delivery, cloud storage, etc.
- Legal Authorities: To comply with U.S. legal obligations—such as subpoenas, AML/KYC, or national security requests.
- Affiliates & Acquirers: In case of business transfers or mergers.
All partners are bound by confidentiality and data protection agreements and may not use your data for their own marketing.
5. Data Security
We implement industry-leading security—TLS 1.3, AES‑256 encryption, multi-factor authentication (MFA), secure key storage, and regular vulnerability audits. Server infrastructure undergoes quarterly security assessments and penetration tests.
While we take robust measures, no online service is completely risk-free. In case of a security breach that might impact your data, we will notify affected users and regulators within 72 hours under applicable U.S. laws.
6. Your Rights (U.S.)
Depending on your state of residence, you may have rights including:
- California Residents: Right to access, correct, delete your data under CCPA/CPRA.
- Virginia, Colorado, Utah, Nevada residents: Similar rights under respective state data protection laws.
To exercise these rights or file a complaint, please contact us at privacy@bitfidelity.ai. We don’t charge fees unless requests are excessive or repetitive.
7. International Transfers
Though headquartered in the U.S., BitFidelity may store or process data in international data centers. We ensure compliance with the U.S.–EU and U.S.–UK Privacy Shield frameworks and use standard contractual clauses to safeguard data transfers.
8. Data Retention
We retain personal data only as necessary to provide services, comply with legal obligations (e.g., tax, securities regulations), resolve disputes, and enforce our agreements. Once no longer needed, data is securely disposed of or anonymized.
9. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children. If you believe your child under 18 has an account, please contact us and we will promptly delete the account and its data.
10. Changes & Contact
We may update this policy to reflect regulatory or operational changes. Significant updates will be emailed or notified on-platform 30 days before effective date. Continued use after changes implies consent.
For privacy questions or to submit requests, email us at privacy@bitfidelity.ai.